Thank you for choosing Krinns for your customized items. We are dedicated to delivering high-quality products that align with your unique specifications. However, as our products are tailored to your requests, we regret to inform you that we do not accept returns or refunds once an order is placed.
Damaged Items:
In the unlikely event that you receive a damaged item, please contact our support team within 24 hours of receiving your order. To process your claim, we require an unboxing video with no interruptions, pauses, or cuts to ensure that the products were received by you in their damaged condition.
Upon receiving and verifying your unboxing video, if we confirm the damage, we will promptly provide you with a replacement item at no additional cost. Please be aware that crafting a new item may take some time.
Damaged Packages Due to Courier:
If your package appears damaged due to the courier company’s negligence, please record the package from all four sides before opening it. This visual evidence of the package’s condition upon arrival is essential. If the package is torn or damaged from the courier company’s end, it should be documented as such.
Cancellation:
Once production has commenced, we regret that we cannot accept cancellations as our products are customized to your specific requirements.
Returned to Sender (RTO) Packages:
In cases where the courier returns the package to us (RTO) due to the recipient’s unavailability, the customer is responsible for the additional standard shipping charges to reship the package to the provided location. These charges are determined by the weight of the order package.
We appreciate your understanding of our returns and exchange policy. If you have any questions or concerns, please do not hesitate to reach out to our support team. We are committed to assisting you in any way possible.
Thank you for choosing Krinns for your customized items.